Kemi David
@kemidavid
Customer-focused operations professional with strong administrative leadership.
NigeriaWhat I'm looking for
I am a highly competent operations and customer-service professional who reliably handles confidential projects and overhauls administrative processes to improve accuracy and efficiency.
With experience across banking, telecommunications, agriculture and retail, I have consistently turned disorganized environments into smooth-running operations and exceeded expectations as a self-starter and quick learner.
My background includes frontline customer care roles and managerial responsibility for day-to-day store operations, record keeping, and process improvements, demonstrating leadership, planning, and data analysis skills.
I prioritize teamwork, clear communication and delivering measurable results; I am goal-oriented, adaptable, and committed to helping organizations improve customer satisfaction and operational effectiveness.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Ison Xperiences
Aug 2021 - Jan 2022 (5 months)
Communicated loan application processes and repayment options for Fair Money and resolved customer complaints, improving access to online lending services and maintaining accurate interaction records.
Customer Care Representative
Soupah Farms Limited
Jan 2021 - Aug 2021 (7 months)
Handled customer enquiries and orders for farm produce, communicated product information, and supported business development to meet daily sales and service goals.
Customer Care Representative
Ison Xperiences
Sep 2020 - Jan 2021 (4 months)
Provided multichannel customer support for MTN services, processed orders and applications, logged interactions, and resolved complaints to maintain service satisfaction.
Customer Care Representative
Ison Xperiences
Jun 2020 - Sep 2020 (3 months)
Delivered customer support for Union Bank processes, responding to enquiries, processing forms and keeping detailed records to ensure accurate transaction tracking.
Store Manager
Lady J Supermarket and Boutique
Jan 2016 - Dec 2018 (2 years 11 months)
Managed day-to-day retail operations, maintained store records and inventory, and introduced process improvements to streamline store activities.
Receptionist
Oman FM
Jan 2012 - Dec 2013 (1 year 11 months)
Managed files, correspondence and event planning for the station, maintaining records and supporting daily administrative operations.
Supervisor
Print Roll Limited
Jan 2009 - Present (16 years 9 months)
Developed procedures and prepared business proposals while maintaining customer interaction records and supervising operational tasks.
Education
Degrees, certifications, and relevant coursework
The Polytechnic, Ibadan
Higher National Diploma, Computer Science
2014 - 2016
Completed a Higher National Diploma in Computer Science focusing on practical and technical computing skills.
The Polytechnic, Ibadan
Ordinary National Diploma, Computer Science
2010 - 2012
Completed an Ordinary National Diploma in Computer Science with coursework in foundational computing concepts and applications.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Kemi?
You can contact Kemi and 90k+ other talented remote workers on Himalayas.
Message KemiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
