Vu Chau
@vuchau
I drive SaaS renewals, retention, and account growth across complex subscription portfolios.
United StatesWhat I'm looking for
At Array Networks, I owned the end-to-end renewal lifecycle for 150–200 SaaS, subscription, and support accounts, carrying annual quotas of $1.5M–$3.5M. I exceeded quota in nearly every year and sustained a 92% renewal rate.
I expanded coverage from the North East to North America, Canada, and parts of South America without additional headcount. I protected ARR through proactive outreach, multi-year term conversion, churn prevention, and install-base planning.
I also identified upgrades and upsells through renewal conversations, product usage, install-base age, and end-of-life timing. I partnered with Account Managers, finance, support, and sales teams to move opportunities forward and maintain forecast accuracy.
I led Array Networks' migration from Salesforce to Zoho CRM, mapping and validating renewal and account data while supporting adoption across sales. Earlier, I built corporate and inside sales experience across North America, and I bring 13+ years of fully remote collaboration with distributed teams.
Experience
Work history, roles, and key accomplishments
Contract Renewals Manager & Sales Operations Manager
Array Networks
Jan 2013 - Mar 2026 (13 years 2 months)
Owned end-to-end renewal lifecycle for 150–200 accounts, exceeding annual quota of $1.5M–$3.5M and sustaining 92% renewal rate. Led CRM migration from Salesforce to Zoho and provided Salesforce administration support.
Corporate Sales Representative — North America
Array Networks
Feb 2010 - Jan 2013 (2 years 11 months)
Managed corporate account relationships across North America, driving new business and expansion through consultative selling. Coordinated technical evaluations with sales and pre-sales teams.
Inside Sales Representative — North East
Array Networks
Aug 2007 - Feb 2010 (2 years 6 months)
Partnered with Regional Sales Manager to source and advance new business across the North East territory. Coordinated technical demonstrations and provided pricing guidance.
Led merchandising, operations, and team performance for departments generating $2M–$9M in annual sales. Coached floor teams and served as rotating Leader on Duty for escalations and store operations.
Education
Degrees, certifications, and relevant coursework
San Jose State University
Business Administration, Marketing concentration, Business Administration
Completed coursework in Business Administration with a Marketing concentration.
De Anza College
General Education and Business coursework, General Education and Business
Completed general education and business coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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