April Miller
@aprilmiller
Renewals and Customer Success leader driving revenue retention and expansion.
United StatesWhat I'm looking for
I consistently sit at the intersection of Customer Success, Renewals, and Revenue Retention, with a track record of owning renewals outcomes and driving expansion through commercial negotiations and strong relationship management. I’ve led cross-functional efforts to protect revenue and create growth opportunities, from rightsizing motions to contract restructuring and stakeholder alignment.
Most recently as an Account Director, Renewal Sales, I managed 35 enterprise and mid-market accounts representing $2M ARR, uncovered $450K in expansion opportunities, and saved a $1M ARR at-risk account by restructuring contract terms and realigning usage measurement expectations. Earlier, as a Renewals Account Manager, I managed 236 accounts totaling $17.7M ACV and delivered $500K+ in expansion while partnering with Customer Success to proactively mitigate churn risk through weekly account reviews. I’ve also built capability—training and enabling peers, creating a standardized quoting playbook, and scaling partner enablement—grounded in hands-on platform expertise using tools like Salesforce CRM, SteelBrick CPQ, and Oracle Eloqua.
Experience
Work history, roles, and key accomplishments
Account Director, Renewal Sales
Ac an (HCLTech subsidiary)
Apr 2022 - Aug 2022 (4 months)
Managed 35 enterprise and mid-market accounts representing $2M ARR, owning renewals, expansion, and rightsizing motions. Identified $450K in expansion opportunities and saved a $1M ARR at-risk account by restructuring contract terms and realigning usage measurement expectations.
Owned renewal and expansion strategy for 236 enterprise and mid-market accounts representing $17.7M ACV. Generated $500K+ in expansion opportunities and partnered with customer success teams to mitigate churn risk through weekly account reviews and intervention planning.
Managed 19 enterprise accounts representing $3.4M ARR, overseeing renewals, expansion, and rightsizing activities. Delivered $1.6M+ in revenue and saved a $265K ARR at-risk account through a four-month stakeholder alignment and retention strategy.
Managed 15–20 strategic technology partners representing $1.5M in revenue. Built and scaled a partner enablement program delivered across Toronto, San Francisco, and New York, analyzing partner influence across $2.1M+ in pipeline to validate partnerships and identify growth opportunities.
Delivered training programs for approximately 250 customers, partners, and internal team members annually. Guided users through hands-on lab environments and leveraged Oracle customer communities and technical resources to resolve complex customer questions in real time.
Generated an average of 84 sales qualified leads annually through strategic prospecting and account-based outreach. Supported 7 strategic account directors, helped establish a scalable strategic account coverage model, and conducted A/B testing on vertical-specific outreach campaigns.
Education
Degrees, certifications, and relevant coursework
April hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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