Vishnu C Nair

I am an experienced and dedicated Customer Support Consultant with over 6 years of success in delivering outstanding customer service across high-volume environments. My expertise lies in resolving complex customer issues with empathy, accuracy, and a solution-oriented approach. I am proficient in utilizing support tools and CRM systems to ensure quick, effective resolutions and customer satisfaction.

In my current role as a Specialist Customer Support at IntouchCX, I have collaborated with internal departments to address and resolve product or service-related concerns. I consistently deliver high-quality customer support, achieving top customer satisfaction scores through effective issue resolution and meaningful engagement. My previous experience as a Senior Associate at Tata Consultancy Services has further honed my skills in guiding customers through solutions and ensuring adherence to service SLAs.