Farzana Sheikh
@farzanasheikh
Customer-service focused operations professional with technical support and process improvement experience.
IndiaWhat I'm looking for
I am a dynamic, results-oriented professional with a strong foundation in customer service and operations, experienced in chat, email, call, and self-service ticket processes for UK and USA customers.
I have worked as a Process Associate at Tata Consultancy Services and as a ServiceDesk Associate at Capgemini, resolving complex technical issues, providing technical resolutions, and improving customer experience through effective communication and teamwork.
I bring skills in project management, public relations, time management, critical thinking, and leadership, and I am committed to building strong customer relationships and driving process improvements in a customer-centric environment.
Experience
Work history, roles, and key accomplishments
Handled chats and emails to resolve technical customer queries for a UK process, driving timely resolution and improving customer satisfaction across the channel.
Handled chats, calls, and self-service tickets to provide technical support for a US process, resolving customer issues and maintaining service desk SLAs.
Education
Degrees, certifications, and relevant coursework
Pailan College of Management and Technology
Bachelor of Business Administration, Business Administration
2017 - 2020
Grade: 7.4
Bachelor of Business Administration completed from 2017 to 2020 with a GPA of 7.4, focused on business and management fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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