Rutik Misal

I am a seasoned Customer Support Specialist with over 9 years of experience providing fast, high-quality support via phone, chat, and email in remote, fast-paced environments. I excel at diagnosing product and business software issues and delivering tailored solutions while maintaining a professional, customer-centric tone.

I have practical experience with CRM and ticketing platforms such as Zendesk, Salesforce Service Cloud, and Intercom, and I keep accurate documentation to meet SLAs and quality standards. I collaborate cross-functionally with Product, Engineering, and Operations teams using tools like Jira to escalate and resolve root causes.

Across roles at BridgeTalent, Vodafone, and Nexus Solutions, I consistently met SLA targets, maintained high CSAT and NPS scores, optimized refund and fulfillment workflows, and contributed to knowledge base improvements to reduce ticket volume. I also supported B2B sales efforts through clear product demonstrations and data-driven feedback.

I bring strong time management, attention to detail, and emotional intelligence, quickly adapting to new technologies and processes while advocating for the customer to inform product and process improvements.