philemon Amata
@philemonamata1
Customer-success focused fintech and SaaS professional with 15 years' international experience.
What I'm looking for
I am a customer-success and business-development professional with 15 years' experience across microfinance, fintech, SaaS and ERP sales, working with enterprises in Germany, Israel, Hong Kong, South Africa and the US.
I have led account management, onboarding and retention efforts, trained client teams, and supported deployments for banking and microfinance platforms, helping clients adopt software and resolve complex issues.
My strengths include lead generation, relationship management, debt collection, and accelerating client onboarding; I am experienced with CRMs (Airtable, HubSpot, Zoho), Zendesk-style ticketing, MS Office and collaboration tools such as Slack and Teams.
I deliver measurable results by improving collections, achieving sales KPIs, and building customer-success processes that scale across regions; I work effectively in remote and cross-border engagements and enjoy solving client problems end-to-end.
Experience
Work history, roles, and key accomplishments
Account Manager
Avenews KE Limited
Sep 2022 - Jul 2023 (10 months)
Managed client accounts, delinquency and debt collection for an Israel-based agribusiness fintech, improving payment compliance and supporting clients through the application and disbursement process.
Customer Success Officer
Awamo GmbH
Apr 2019 - Sep 2022 (3 years 5 months)
Resolved customer issues and managed onboarding and training for microfinance and SACCO clients of a German SaaS, maintaining ticketing workflows and providing remote and in-person support to improve product adoption.
Customer Success Manager
Kwara GmbH
Jul 2020 - Aug 2020 (1 month)
Acquired and onboarded SACCO clients for a German banking SaaS, prepared contracts, led negotiations, trained client teams, and improved platform adoption and onboarding processes.
Origination Director
East Century Capital
Oct 2018 - Apr 2019 (6 months)
Sourced and referred deals to a Hong Kong financial institution, identifying opportunities and initiating introductions while supporting modelling and the 3–5 month engagement-to-funding process.
Relationship Officer
Real People KE Ltd
Jun 2012 - Dec 2015 (3 years 6 months)
Marketed loan products, recruited and trained clients, processed loans and performed follow-ups to ensure timely repayments for a South African financial institution's Kenyan operations.
Business Development Officer
Kenya Women Finance Trust
Jan 2009 - May 2012 (3 years 4 months)
Mobilized and trained client groups, promoted savings culture, recruited members, and ensured timely loan collections and conflict resolution in line with credit policy.
Business Development Executive
Panache Technohub Ltd
Generated leads and built relationships with key decision-makers to drive sales of Microsoft Dynamics 365, Office 365, Azure and integration solutions; consistently met targets and KPIs during a short-term engagement.
Education
Degrees, certifications, and relevant coursework
philemon hasn't added their education
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