Toluwalogo Adeyemi Jacob

I am a highly skilled administrative and customer service professional with proven experience across university administration, virtual assistance, retail customer care, and sales. I combine strong organizational skills, calendar and document management, and familiarity with collaboration tools to support executives and teams effectively.

In my recent roles I improved document turnaround by 40%, increased brand visibility by 50% through social media management, and drove revenue and retention improvements of up to 40% via strategic customer engagement. I hold certifications as an Executive Virtual Assistant and in Project Management, and I leverage tools such as Trello, Notion, Slack, Asana, Calendly, Google Meet, PowerPoint, Excel, and HubSpot.

I am committed to delivering empathetic frontline customer support, streamlining processes for operational efficiency, and supporting teams with reliable administrative execution. I thrive in dynamic, collaborative environments where I can contribute to improved client satisfaction and measurable operational outcomes.