Open to opportunities

Precious Ajayi

@preciousajayi

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Administrative professional improving operations and client satisfaction through effective communication.

Nigeria

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What I'm looking for

I seek a role offering administrative responsibility, collaborative culture, and opportunities to improve operations and client satisfaction.

I am an administrative professional with over four years' experience enhancing customer satisfaction and streamlining business operations across healthcare, retail, and media sectors.

I consistently manage sensitive information with discretion, coordinate schedules, maintain physical and digital records, and support client relations—contributing to measurable improvements such as increased customer satisfaction and reduced shipping errors.

I bring strong communication, organizational, and problem-solving skills, and I am committed to delivering dependable administrative support that boosts operational efficiency and client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Reliance Care Officer

Current

Reliance Health

Aug 2024 - Present (1 year 3 months)

Responds to client inquiries and complaints, assists prospective clients with plan selection, escalates unresolved issues for resolution, and documents customer feedback to improve satisfaction and drive conversions.

Customer Service CRM Data Entry Escalation Management

Current

Administrator/Secretary

Current

Butter & Honey Treasures Ltd

Feb 2024 - Present (1 year 9 months)

Managed physical and digital records, maintained office inventory and equipment, and provided administrative support for projects while handling sensitive information with confidentiality.

Records Management Office Administration Inventory Control Administrative Support Confidentiality MS Office Data Entry

Executive Assistant

God Gladens My Heart Ventures

Dec 2022 - Dec 2023 (1 year)

Served as primary contact between manager and clients, managed diary and appointments, screened communications, and produced reports and presentations to improve operational efficiency.

Executive Support Calendar Management Client Relations Report Preparation Communication Scheduling

Client Relations Officer

Classicus LP

Jan 2022 - Oct 2022 (9 months)

Documented customer interactions and liaised across channels, facilitating client meetings and social media community management, contributing to a 20% increase in customer satisfaction.

Client Relations Customer Satisfaction Meeting facilitation Social Media Management CRM Reporting Cost Control

Packaging Officer

His Grace Cakes & Pastries

Sep 2018 - Dec 2021 (3 years 3 months)

Packed, weighed, and labeled orders with accuracy, identified defective items and maintained inventory records, reducing shipping errors by 15% and improving delivery accuracy.

Packaging Inventory Management Quality Control order fulfillment Record keeping Warehouse operations Attention To Detail

News Reporter / Editor

Osun State Broadcasting Corporation

Jun 2017 - Apr 2018 (10 months)

Produced and curated news content, recorded voice-overs for adverts, developed source relationships, and co-anchored programs to broaden audience engagement and content quality.

Reporting Voice Over Source Development Script Writing On Air Presentation

News Reporter (Intern)

Independent Television

Jun 2015 - Dec 2015 (6 months)

Planned and conducted research for investigative stories, synthesized data for radio broadcasts, and disseminated news content to increase audience engagement during industrial training.

Research Investigative Reporting Data Synthesis

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Arts, Mass Communication

2012 - 2016

Activities and societies: Student Industrial Work Experience at Independent Television/Radio (June 2015 – December 2015); voluntary activities with Nigerian Red Cross Society.

Completed a Bachelor of Arts in Mass Communication at the University of Benin from September 2012 to June 2016.