Open to opportunities

Pamela Jwanchin

@pamelajwanchin

Message

Detail-oriented administrative assistant focused on client support and communication.

Nigeria

Message

What I'm looking for

I seek a role where I can apply my communication and administrative skills to support teams, improve client experience, and contribute to organizational communication and productivity.

I am a detail-oriented administrative professional with a background in customer care, media communication, and office administration. I bring experience as a radio presenter, information officer, and customer service representative, delivering clear communication, administrative support, and client-focused solutions.

Across roles in broadcasting and government and four years in customer service, I have planned and presented content, managed public messaging, handled media inquiries, and provided customer insights to improve services. I am passionate about helping executives and teams stay productive through efficient task management and strong communication.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Mid-wave Communications

Jan 2020 - Aug 2024 (4 years 7 months)

Responded to customer inquiries across channels, resolved complaints to ensure satisfaction, and documented interactions to inform management improvements in products and services.

Customer Support Email Support Phone Support Data Entry Customer Insights

Information Officer

Federal Ministry of Information and Culture

Jan 2018 - Jul 2020 (2 years 6 months)

Prepared press releases and official statements, managed media inquiries, and executed publicity campaigns to maintain and enhance the organisation’s public image.

Media Relations Social Media Management Content Writing Stakeholder Engagement

Radio Presenter

Globe FM

Nov 2016 - Nov 2017 (1 year)

Planned, hosted, and presented engaging entertainment and community programming while providing administrative and clerical support to programming and production teams.