Open to opportunities

Tamaratonbra Phoebe

@phoebe

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Administrative professional specializing in customer support, CRM management, and workflow automation.

Nigeria

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What I'm looking for

I am seeking a client-focused role where I can apply CRM and automation skills to streamline operations, improve retention, and support a collaborative, growth-oriented team.

I am a detail-oriented administrative and customer support professional with nearly three years of experience supporting fast-moving teams across healthcare, e-commerce, and media. I excel at calendar and inbox management, CRM optimization, and improving operational efficiency.

In previous roles I increased client retention by 25% and reduced administrative turnaround time by 25% through process improvements and accurate data management. I have hands-on experience with automation tools like Zapier and Make, CRM platforms including HubSpot, Zoho, Zendesk and Salesforce, and productivity suites such as Google Workspace and Microsoft Office.

I have delivered frontline customer service, coordinated scheduling for 40+ clients, implemented ticketing and follow-up systems, and trained new team members—contributions that improved wait times, retention, and listener engagement for broadcast programming.

I bring a proactive, client-focused approach and adapt quickly to new tools and workflows. I seek to drive operational excellence, enhance client satisfaction, and support growth-oriented teams with strong communication and organizational skills.

Experience

Work history, roles, and key accomplishments

Administrative Virtual Assistant

StoryWeavers Publishing

Jun 2024 - Mar 2025 (9 months)

Researched new business opportunities, optimized CRM data accuracy, and processed invoices to reduce administrative turnaround time by 25% while coordinating editorial and marketing workflows across remote teams.

CRM Google Workspace Trello Invoicing Canva Zapier Project Coordination

Customer Support Officer

Coastal Specialist Clinic

Apr 2024 - Feb 2025 (10 months)

Served as primary patient contact handling scheduling and inquiries for 40+ clients, streamlined record management and implemented ticketing follow-up processes that reduced wait times by 20% and improved retention.

Patient Scheduling Customer Support CRM Records Management Ticketing Systems Empathy Compliance Reporting

Radio Presenter / Head of Programs

Unical Radio International

Aug 2023 - Mar 2024 (7 months)

Hosted and produced radio segments, developed content strategies that increased listenership by 15%, secured sponsorships, and trained interns to improve broadcast quality and scheduling.

Content Strategy Sponsorship Sales Public Speaking Scheduling

Customer Support Officer

Port Harcourt Market Shopper

May 2022 - Feb 2023 (9 months)

Provided frontline customer support and order coordination, revitalized customer data systems to improve order tracking, and increased client retention by 25% through repeat-sales conversion.

Customer Support Order Management Retention Logistics Coordination Reporting Communication

Assistant Manager

Filmhouse Cinema Marina Resort

Mar 2019 - Feb 2022 (2 years 11 months)

Managed daily cinema operations, recruited and trained 10+ staff, implemented initiatives that increased visitor retention by 20%, and maintained accurate transaction and inventory records.

Operations Management Training Inventory Control Customer Service Cash Handling

Sales Representative

Tivo Supermarket

Nov 2017 - Sep 2018 (10 months)

Managed client relationships and checkout operations, conducted product demonstrations that raised sales 10% within three months, and processed weekly transactions over ₦300k with under 1% error rate.

Sales Customer Relations Product Demonstrations Cash Handling Reporting