Open to opportunities

omv83 User

@omv83user

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Customer operations analyst driving sales optimisation and data-driven customer experience improvements.

Germany

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What I'm looking for

I seek a customer-focused role where I can apply analytics and process improvement to optimise sales and enhance customer experience, with growth and mentoring opportunities.

I am an experienced customer operations and analytics professional with a strong track record in sales optimisation, order processing, and customer relationship management across international organisations. I leverage tools like Microsoft Excel, Power BI, Salesforce and SAP to deliver actionable insights, streamline processes, and mentor junior staff to improve performance.

Throughout roles at Shell, Goodyear and other companies, I led process improvements, implemented KPIs, resolved complex customer issues, and supported sales teams to increase account value. I am committed to translating strategy into measurable practice and continuously improving customer experience through data-backed decisions.

Experience

Work history, roles, and key accomplishments

Order Analyst

Diversey Solenis

Apr 2025 - Sep 2025 (5 months)

Supported sales inquiries and order processing, resolved escalated customer complaints, and identified opportunities to optimise customer accounts to maximise sales potential.

Order Processing Salesforce SAP Account Management Cross Functional Collaboration Mentoring

Customer Analyst

Goodyear - The Tire Company

Sep 2024 - Jan 2025 (4 months)

Analyzed customer service data to identify trends, maintained performance reports, and developed training programs and process improvements that enhanced service quality and KPI attainment.

Power BI Reporting KPI Tracking Training Development Process Improvement Data Analysis

Customer Operations Specialist

Shell Romania

Nov 2021 - Aug 2024 (2 years 9 months)

Led operational and financial analysis, implemented process and tool improvements, and translated strategy into standard practice with measurable KPIs to drive continuous improvement.

Business Analysis SAP Process Improvement KPIs Project Implementation Data Analysis Change Management Training

Back Office Customer Support

UCC for Shell Romania

Dec 2020 - Nov 2021 (11 months)

Collected and processed research data, supported sales and management, maintained accurate company records, and contributed to process improvement initiatives to increase efficiency.

Data Processing Administrative Support Process Improvement Customer Support SAP

Field Sales Agent

UPC Romania

Jan 2017 - Mar 2019 (2 years 2 months)

Achieved sales targets through field prospecting and varied selling techniques, developed sales forecasts and novel strategies, and built lasting client relationships to grow revenue.