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Udaykumar User

@udaykumaruser1

Strategic, data-driven customer success and growth leader with 5+ years in digital sales and operations.

Germany
Message

What I'm looking for

I’m seeking a cross-functional customer success or account leadership role where I can use analytics-driven strategies to grow adoption, improve client outcomes, and scale operations in a collaborative environment.

I am a strategic and data-driven customer success and sales professional with over five years of experience driving product adoption, revenue growth, and operational efficiency across hospitality, foodtech, and digital services. I specialize in translating client needs into measurable adoption and marketing strategies that improve product performance and customer experience.

My background includes client onboarding, vendor success, B2B sales, and operations optimization, with hands-on experience using analytics and CRM tools to inform decisions. I have led initiatives that increased digital service adoption, nurtured long-term stakeholder relationships, and delivered data-driven recommendations to enhance platform efficiency.

I hold a Master’s in Business Administration and a Masters in International Management (Finance and Accounting) and have completed certifications in analytics, customer service, and agile practices. I thrive in cross-functional environments where I can combine analytics, process improvement, and client engagement to drive measurable business impact.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IUBH (now IU International University of Applied Sciences) logoIS

IUBH (now IU International University of Applied Sciences)

Master of Business Administration, Business Analytics / Management

2023 - 2024

Master of Business Administration (Management, Business Analytics) with a thesis on the importance of digital financial tools for unbanked populations in developing countries.

MU

Mahatma Gandhi Mission University

Bachelor of Science, Allied Health Sciences

2016 - 2019

Bachelor of Science in Allied Health Sciences completed at Mahatma Gandhi Mission University from 2016 to 2019.

Tech stack

Software and tools used professionally

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