Vivian Ajayi
@vivianajayi
I resolve high-volume customer issues and improve service experiences across financial and hospitality sectors.
United StatesWhat I'm looking for
I've supported customers at Axios Clinical Solutions, Excel Solutions, and Oakview Capital LLC, resolving inquiries across phone, email, live chat, social media, and CRM systems.
At Excel Solutions, I maintained a 98% resolution rate while managing more than 150 daily inbound and outbound interactions involving account balances, transactions, sign-ups, data retrieval, product presentations, and cancellations.
I'm known for calmly de-escalating concerns, handling escalated complaints, and using customer feedback to identify service improvements. I also lead weekly team discussions to share best practices and support stronger customer experiences.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
Axios Clinical Solutions
Oct 2023 - Present (3 years)
Managed high-volume customer inquiries and resolved escalated complaints, achieving high resolution rates. Conducted weekly team meetings and analyzed feedback to improve satisfaction.
Education
Degrees, certifications, and relevant coursework
Bowen University
Bachelor of Science, Economics
Bachelor of Science in Economics from Bowen University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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