Gbenga Aremu

I am a dedicated Customer Service Representative with seven years of experience in delivering exceptional support and resolving customer inquiries efficiently. My proven track record in managing high-volume support environments showcases my strong communication skills, which I leverage to enhance customer satisfaction. I am currently seeking to utilize my expertise in customer service and technical support to contribute to a dynamic team.

In my current role at AXIOS Clinical Solutions, I confirm health benefits with insurers and coordinate pharmacy triage and support programs. I have successfully researched and resolved claim denials, improving operational efficiency by reporting trends to program management. My commitment to maintaining confidentiality and adhering to HIPAA regulations has been pivotal in effectively communicating with patients and providers.

Previously, I worked as a Customer Service Specialist at Excel Technologies, where I managed a team processing over 1,100 support ticket requests weekly. My efforts in optimizing sales support processes using Salesforce significantly improved team collaboration and customer interaction. I am passionate about delivering exceptional service and continuously strive to enhance customer trust and loyalty through effective problem-solving.