Olashubomi Hassan
@olashubomihassan
Dedicated customer service professional with a proven track record.
What I'm looking for
I am a dedicated customer service professional with extensive experience in the Telecommunications and E-Commerce sectors. My career has been defined by my commitment to resolving issues, negotiating effectively, and ensuring customer satisfaction. I pride myself on my ability to build and maintain strong relationships with clients, which has been instrumental in driving customer retention and loyalty.
In my current role at Centauri Health Solutions, I deliver high-quality customer care by leveraging my in-depth product knowledge. I manage inquiries and complaints, oversee customer orders, and collaborate with cross-functional teams to enhance service efficiency. My previous experience at Xfinity further honed my skills in account management and problem-solving, where I consistently contributed to improved customer satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Centauri Health Solutions
Feb 2021 - Present (4 years 4 months)
Deliver high-quality customer care by leveraging in-depth product knowledge to foster and maintain profitable relationships. Manage inquiries and complaints via phone and email, providing detailed product information and prompt resolutions. Collaborate with cross-functional teams to enhance customer satisfaction and service efficiency.
Customer Service Representative
Xfinity
Jan 2018 - Feb 2021 (3 years 1 month)
Efficiently activated, deactivated, and provisioned customer accounts with high accuracy. Resolved customer complaints, contributing to improved retention and loyalty. Provided empathetic and effective problem-solving support to maintain exceptional customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Nigeria
Bachelor of Science, International Relations
2006 - 2010
Completed a Bachelor of Science (B.Sc.) in International Relations, focusing on global political dynamics, international diplomacy, and economic relations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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