Viviana Agudelo

Coordinated multiple complex events from planning through implementation, delivery and post-event follow-up within a high-profile international venue. Acted as a key point of contact for corporate, private and internal stakeholders, translating requirements into clear operational actions across multiple teams.

Managed the end-to-end delivery of a high-volume portfolio of complex events, coordinating planning, budgets, documentation, suppliers, resources, timelines and implementation. Achieved 85%+ positive client feedback, reflecting consistently high standards of stakeholder management and service delivery.

Prepared and managed staff rosters, allocated responsibilities and coordinated workforce coverage according to operational requirements. Supervised day-to-day team performance, responding to operational challenges and supporting staff with complex customer matters.

Provided administrative and operational support across day-to-day business activities. Managed documentation, correspondence, schedules, meetings and follow-up actions while maintaining accurate organisational records.

Managed customer relationships and provided guidance and support across a range of financial products and services. Assessed, managed and resolved customer complaints and cases, ensuring appropriate follow-up in accordance with internal policies and procedures.

Completed a Bachelor of Business Management in December 2023.

Completed a Graduate Diploma in Business in July 2022.

Completed an Advanced Diploma in Leadership and Management in December 2018.