daniela matallana
@danielamatallana
Event logistics and customer service professional delivering reliable, organized experiences.
ColombiaWhat I'm looking for
I’m a proactive, organized, and responsible professional with experience in customer service, event logistics, and administrative support. I focus on delivering high-quality service while solving problems efficiently and keeping operations running smoothly.
At DAFA EVENTOS (Ene 2024 - Mayo 2025), I coordinated event logistics and inventory management, organized staff, and provided excellent customer service before, during, and after events. Before that, as an Accounting Assistant at Pulido & CIA auditores (Ene 2023 - Dic 2023), I processed and organized accounting documents, including invoices, payments, and receipts, while supporting administrative operations.
More recently, as a Customer Service Advisor at Concentrix (junio 2025-junio 2026), I provided customer support through multiple communication channels, maintained high service standards, and consistently worked toward KPIs for quality and productivity.
Experience
Work history, roles, and key accomplishments
Provided customer support through multiple communication channels, ensuring timely and effective solutions. Maintained customer service standards and achieved KPIs related to satisfaction, quality, and productivity.
Event Logistics Coordinator
DAFA EVENTOS
Jan 2024 - May 2025 (1 year 4 months)
Coordinated event logistics and inventory, solving problems efficiently while supporting event management and staff organization. Delivered high-quality customer service before, during, and after events.
Accounting Assistant
Pulido & CIA Auditores
Jan 2023 - Dec 2023 (11 months)
Processed and organized accounting information documents, including invoices, payments, and receipts. Supported administrative operations and maintained organized company records.
Education
Degrees, certifications, and relevant coursework
Epic Beauty Pro
Professional Makeup Diploma, Professional Makeup
Completed a Professional Makeup Diploma in 2025.
Francisco de Paula Santander
High School Diploma, General Education
Earned a High School Diploma with Academic Honors in 2023.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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