Open to opportunities

mauricio gomez

@mauriciogomez2

Operations and client support specialist with 8+ years coordinating investors, executives, and international clients across remote teams.

Colombia

Message

What I'm looking for

I’m looking for a remote, fast-paced role where I can own client/investor coordination, streamline operations, and support sales and leadership teams. I want a multicultural, English-first environment with room for process improvements and reliable impact.

I’m a results-driven operations and client support professional with 8+ years of experience across business management, executive support, hospitality, and international client coordination. I manage projects and daily operations independently, keeping communication clear across time zones in English and Spanish.

In my recent roles, I’ve owned client and investor outreach by identifying and qualifying prospective international investors and matching requirements to suitable real estate opportunities. I also coordinate and schedule client meetings for senior brokers to keep the sales process moving.

I bring strong executive and administrative coordination experience, including CRM systems, Google Calendar, and hands-on workflow organization. I support partners and internal teams by managing outreach, screening eligibility, gathering case information, organizing documents for hand-off, and maintaining accurate records to ensure smooth communication.

I’m also comfortable operating at the front line—serving as first point of contact for U.S. clients, capturing technical part specifications, and bridging communication between clients and internal sales operations. Whether in remote multicultural environments or hospitality settings, I focus on delivering excellent client experiences and improving processes.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant to the CEO

Current

Surtigangas

Jan 2018 - Present (8 years 6 months)

Supported the CEO with vendor management and inventory control while contributing to process improvement. Organized teams, maintained client and supplier relationships, and helped implement operational improvements.

Executive Administrative Support Vendor Management Inventory Control Process Improvement Team Coordination operational improvements Executive Support Client Relationship Management Supplier Relationship Management

Client Intake Coordinator

The Guardian Group

Jan 2024 - Jan 2026 (2 years)

Managed client relationships and supported partner law firms by coordinating outreach to clients potentially eligible for SIBTF benefits. Screened eligibility, gathered case information, and organized client details for hand-off to legal teams.

Scheduling English Communication Client Relationship Management Record keeping Process Improvement CRM

Client & Investor Relations Coordinator

Sigona Luxury Group

Jan 2024 - Jan 2026 (2 years)

Qualified prospective international investors for Miami real estate opportunities by gathering client requirements and preferences. Coordinated and scheduled client meetings to advance the sales process for senior brokers.

International Investor Qualification Matching English Communication Scheduling CRM

Sales Support Client Intake Coordinator

Vexden

Jan 2024 - Jan 2026 (2 years)

Served as the first point of contact for U.S. clients requesting heavy machinery parts and captured technical part specifications in English. Relayed documented requests to the sales team to enable quoting and order fulfillment while bridging communication between clients and internal operations.

Customer Intake Technical Part Specification Capture Heavy Machinery Parts Support CRM order fulfillment Google Calendar Google Workspace

Founder & CEO

Crustpizza

Jan 2024 - Jan 2025 (1 year)

Founded and operated a remote delivery business, managing all business functions. Coordinated suppliers, managed inventory, tracked financials, and built customer relationships to achieve high satisfaction.

Vendor Management Remote Operations Business Operations Remote Management Supplier Coordination Inventory Management Customer Relationship Management Customer Service Process Improvement

Guest Services

Four Seasons Hotel Miami – Brickell

Jan 2023 - Jan 2025 (2 years)

Delivered high-end hospitality service to ensure an excellent guest experience. Managed relationships with international guests by resolving issues and collaborating across teams.

Hospitality International Guest Support Issue Resolution Hospitality Customer Service International Guest Management Multicultural Communication English Communication

Founder & CEO

Remates

Jan 2016 - Jan 2018 (2 years)

Founded and ran a low-cost retail store focused on accessibility and customer satisfaction. Managed supplier agreements, cash flow, and customer relationships while leading the company’s strategy and vision.

retail management Cash Flow Management Customer Relationship Management