Open to opportunities

Daniela Delgadillo Sarria

@danieladelgadillosar

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Site Coordinator focused on operational support, customer service, and continuous team improvement in Bogotá.

Colombia

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What I'm looking for

I’m looking for a role where I can strengthen operational coordination and customer experience, lead a supportive team, and grow through continuous learning. I want clear goals, teamwork, and opportunities to improve processes.

I’m a professional in Administration and Service, driven by teamwork, perseverance, and continuous learning. Throughout my journey, I’ve built strong collaboration skills and adapt easily to new environments and concepts to deliver effective support across different areas.

In my current Site Coordinator role, I handle operational and administrative coordination, internal committees, performance indicators, and environmental documentation. I lead a team of 10 front-desk staff by assigning tasks, supporting and monitoring performance, and contributing to continuous improvement and user experience, and I’ve also strengthened my customer-support background through fast, high-quality problem solving. My internships added hands-on range across Maintenance, Housekeeping, Food & Beverage, and Front Desk—plus I’ve earned recognition through the “Make it Real” prize and an achievement in a sustainability challenge.

Experience

Work history, roles, and key accomplishments

Current

Site Coordinator

Current

IDIME

Provided operational and administrative coordination, managing internal committees, performance indicators, and environmental documentation. Led a team of 10 front-desk staff by assigning tasks, monitoring performance, and supporting continuous improvement to enhance user experience.

Coordination Administrative Support Team Leadership Front Desk Operations Continuous Improvement Customer Experience

Customer Service Associate

Amazon

Jun 2025 - Aug 2025 (2 months)

Delivered high-quality customer support by assisting with package tracking, resolving unauthorized payment issues, and handling order-related problems. Focused on fast, effective resolutions to maintain customer satisfaction.

Customer Support Order Management Troubleshooting Customer Satisfaction Client Communication Problem Solving

Hotel Internship (Rotations)

Hotel NH Urban 93

Aug 2024 - Feb 2025 (6 months)

Completed rotations across Maintenance, Housekeeping, Food & Beverage, and Front Desk. Built a SharePoint system for tracking maintenance tasks, supported housekeeping inventory and inspections, assisted in food & beverage cost analysis, and managed guest check-ins/check-outs.

SharePoint Maintenance Food & Beverage Cost Analysis Front Desk Operations

Sales Associate

Tipi

Jul 2023 - Sep 2023 (2 months)

Provided customer service and supported sales processes by assisting clients with product selection. Helped maintain store organization and supported smooth day-to-day operations.

Customer Service Sales Support Product Selection Assistance Client Relationship Management Communication Team Collaboration Time Management

Event Assistant

Toycon

Jan 2023 - Present (3 years 3 months)

Supported event logistics and provided customer service to attendees. Assisted with product sales and maintained an organized booth for the duration of the event.

Event Logistics Customer Service Sales Support Stand Organization Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Universidad de La Sabana

Bachelor’s degree in Administration and Service, Administration and Service

Activities and societies: Business Fair 2024: won the 'Make it Real' prize for the project 'Desatando Cabos', earning a place in the university’s incubation program.

Bachelor’s degree in Administration and Service at Universidad de La Sabana, completed in May 2025.