PNperlin nong
@perlinnong
Dedicated administrative assistant with strong customer service skills.
IndiaWhat I'm looking for
I am a motivated professional with a strong background in administrative support and customer service. With a Bachelor's in Business Administration and an MBA, I have developed a solid foundation in organizational skills and multitasking. My experience as an Administrative Assistant at Ups Logistics has honed my ability to process international shipments efficiently and ensure timely delivery, contributing to a positive customer experience.
In my role as a Customer Care Executive at EXL Service, I effectively handled inbound and outbound calls, managed appointments, and resolved customer complaints. My commitment to providing excellent service and my ability to coordinate with teams have been key to my success in these roles. I am eager to leverage my skills and experience in a dynamic environment where I can continue to grow and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
EXL Service
Nov 2024 - Jul 2025 (8 months)
Managed inbound and outbound calls, booking appointments for meter inspections and guiding customers through application forms. Assisted with meter reading updates and resolved customer complaints.
Administrative Assistant
Ups Logistics Private Ltd.
Feb 2020 - Oct 2022 (2 years 8 months)
Processed international shipments and managed outbound calls to provide product updates, ensuring positive customer experiences. Oversaw timely delivery and payment of orders, accurately entering data into the system.
Education
Degrees, certifications, and relevant coursework
Board of Secondary Education, Manipur
10th, General Studies
Grade: 62 %
Completed secondary education with a focus on core subjects. Achieved a 62% score in the examination.
Council of Higher Secondary Education, Manipur
+2, Science, Science
Grade: 63.5 %
Completed higher secondary education with a science specialization. Achieved a 63.5% score in the examination.
Institute of Cooperative Management (Manipur University)
BBA, Business Administration
Grade: 61 %
Pursued a Bachelor of Business Administration, gaining foundational knowledge in business management. Achieved a 61% score.
Pune Institute of Business Management (SPPU University)
MBA, Business Administration
Grade: 57.3 %
Completed a Master of Business Administration, focusing on advanced business concepts. Achieved a 57.3% score.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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