perlin nongPN
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perlin nong

@perlinnong

Dedicated administrative assistant with strong customer service skills.

India
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What I'm looking for

I seek a role that allows me to utilize my administrative skills while fostering a positive work environment and opportunities for growth.

I am a motivated professional with a strong background in administrative support and customer service. With a Bachelor's in Business Administration and an MBA, I have developed a solid foundation in organizational skills and multitasking. My experience as an Administrative Assistant at Ups Logistics has honed my ability to process international shipments efficiently and ensure timely delivery, contributing to a positive customer experience.

In my role as a Customer Care Executive at EXL Service, I effectively handled inbound and outbound calls, managed appointments, and resolved customer complaints. My commitment to providing excellent service and my ability to coordinate with teams have been key to my success in these roles. I am eager to leverage my skills and experience in a dynamic environment where I can continue to grow and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

ES

Customer Care Executive

EXL Service

Nov 2024 - Jul 2025 (8 months)

Managed inbound and outbound calls, booking appointments for meter inspections and guiding customers through application forms. Assisted with meter reading updates and resolved customer complaints.

UL

Administrative Assistant

Ups Logistics Private Ltd.

Feb 2020 - Oct 2022 (2 years 8 months)

Processed international shipments and managed outbound calls to provide product updates, ensuring positive customer experiences. Oversaw timely delivery and payment of orders, accurately entering data into the system.

Education

Degrees, certifications, and relevant coursework

BM

Board of Secondary Education, Manipur

10th, General Studies

Grade: 62 %

Completed secondary education with a focus on core subjects. Achieved a 62% score in the examination.

CM

Council of Higher Secondary Education, Manipur

+2, Science, Science

Grade: 63.5 %

Completed higher secondary education with a science specialization. Achieved a 63.5% score in the examination.

IU

Institute of Cooperative Management (Manipur University)

BBA, Business Administration

Grade: 61 %

Pursued a Bachelor of Business Administration, gaining foundational knowledge in business management. Achieved a 61% score.

PU

Pune Institute of Business Management (SPPU University)

MBA, Business Administration

Grade: 57.3 %

Completed a Master of Business Administration, focusing on advanced business concepts. Achieved a 57.3% score.

Tech stack

Software and tools used professionally

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perlin nong - Customer Care Executive - EXL Service | Himalayas