Anish Srivastava
@anishsrivastava
Detail-oriented support associate with expertise in customer support.
IndiaWhat I'm looking for
I am a detail-oriented and proactive support associate with a strong background in customer support, data analysis, and team management. My experience includes managing support tickets and coordinating communication across teams using tools like Slack and JIRA, ensuring timely issue resolution. I thrive in fast-paced environments, particularly in logistics and supply chain processes, and I am eager to contribute to high-functioning control towers and support e-commerce fulfillment operations.
In my previous role at Sai Transport Pvt Ltd, I supported operations by tracking outbound and inbound packages while maintaining SLA compliance. I prepared reports and analyzed large-scale datasets to identify performance trends, which helped optimize team performance. My ability to lead a team of 20-25 individuals has been instrumental in achieving set targets and developing actionable plans for improvement.
With a Bachelor's degree in Business Administration and a passion for effective communication, I am tech-savvy and fluent in both Hindi and English. I am committed to delivering quality-driven results and enhancing customer satisfaction through efficient problem-solving and collaboration.
Experience
Work history, roles, and key accomplishments
SLSupport Specialist
Sai Transport Pvt Ltd
Jan 2024 - Present (1 year 6 months)
As a Support Specialist, I managed support tickets and coordinated communication across teams via Slack and JIRA, ensuring timely issue resolution. I supported operations by tracking logistics processes and maintaining SLA compliance, while preparing reports and analyzing large datasets to identify performance trends.
Customers Service Executive
Aarush Enterprises
Nov 2022 - Jan 2024 (1 year 2 months)
In my role as a Customer Service Executive, I assisted customers by resolving order and refund-related issues using effective communication skills in Hindi and English. I collaborated with internal teams to ensure customer inquiries were addressed promptly and led a team of 20-25 individuals focused on data management and performance optimization.
Intern
Van Vardhaman Construction Pvt Ltd
May 2022 - Jun 2022 (1 month)
During my internship, I was responsible for managing working capital management, gaining insights into financial operations and contributing to the overall efficiency of the organization.
Sales Associate
Chitransh Pharma Co.
Aug 2020 - Aug 2021 (1 year)
As a Sales Associate, I maintained sales services related to supply chain management and logistics. I documented all processes and services while assisting merchants by resolving issues related to delayed orders and ensuring quality in product delivery.
B2B Analyst
National Cadet Corps
Mar 2015 - May 2017 (2 years 2 months)
As a B2B Analyst and Flight Cadet, I led a group of 50 cadets as a commander, focusing on leadership and team management skills while developing strategies for effective group coordination.
Education
Degrees, certifications, and relevant coursework
University
Bachelor of Business Administration, Business Administration
2020 - 2023
Grade: 8.7/10
Bachelor's degree in Business Administration with a focus on management. Developed skills in logistics, supply chain processes, and data analysis.
Availability
Location
IndiaAuthorized to work in
Job categories
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