Vittorio Marco Bartorilla

Managed a multilingual Shopify store, including catalogue, product pages, pricing, content, orders and written customer support. Monitored shipments, returns and refunds; coordinated with suppliers and kept customers updated.

Launched and managed the business, including service organisation, costs, suppliers, stock and daily priorities. Managed international customers, orders, enquiries and complaints through in-person and digital channels.

Coordinated ground-handling operations during aircraft turnaround, following strict procedures, safety standards and timelines. Communicated with cockpit, cabin crew and international teams.

Planned and monitored deliveries for private and commercial customers, including major e-commerce clients. Resolved issues involving addresses, delays, availability and coordination of delivery activities.

Prepared meals, developed menus, organised daily work and collaborated with an international team.

Managed day-to-day business operations, customer service, enquiries, complaints and transactions. Communicated with customers and suppliers, organised workflows and solved problems with accuracy and discretion.

Assisted customers with product selection and provided pre- and post-sales support, order handling and supplier communication.

Provided written guest support before, during and after stays via chat and messaging. Managed enquiries related to check-in/check-out, property access, house rules, amenities and operational issues.

Researched and selected professional opportunities on freelance platforms based on skills, requirements and project fit. Analysed job posts and prepared tailored proposals, cover letters and applications.

Researched and selected potential B2B clients based on industry, role, company size and business needs. Analysed companies and professional profiles to qualify prospects and prepare personalised outreach messages.

Completed a diploma in Accounting and Business Administration.