Looking for a job

Kervin William Harris Duverger

@kervinwilliamharrisd

Message

I coordinate customer operations and prototype AI-powered digital service workflows.

Italy

Message

What I'm looking for

I'm looking for a full-time or part-time role where I can combine customer operations, multilingual support, team coordination, and practical digital or AI workflow projects. I'm available for flexible shifts, including evenings.

At Osteria Boccabuona in Bologna, I coordinate teams of 6–7 people while managing reservations, payments, cash operations, customer requests and high-volume service issues.

I've also supported international hotel guests through Booking.com and Airbnb, and I build practical digital projects including a Shopify store and an AI-assisted review-management SaaS prototype.

Experience

Work history, roles, and key accomplishments

Current

Floor Coordinator

Current

Osteria Boccabuona

Jan 2022 - Present (4 years 8 months)

Coordinate 6-7 staff members, assign daily responsibilities, and train new hires. Handle customer requests, reservations, payments, and cash operations; resolve complaints and support the team during high-volume periods.

Customer Experience Team Coordination Training Reservations Payments Complaint Resolution Problem Solving Escalation Management

Waiter

Osteria Boccabuona

Oct 2017 - Dec 2020 (3 years 2 months)

Welcomed customers, handled requests, and coordinated with the kitchen to maintain efficient service during high-volume periods.

Customer Service Team Coordination

Receptionist

Hotel Solaris / MARYSOL SRLS

May 2016 - Sep 2017 (1 year 4 months)

Managed Booking.com and Airbnb bookings, changes, and cancellations; answered guest enquiries by email and phone. Handled check-in, check-out, late arrivals, room assignments, and payments; supported international guests and coordinated staff.

Booking Management Customer Support Check Out Payments Complaint Resolution Team Coordination