Open to opportunities

Eleonora Chiodi

@eleonorachiodi

Customer Sales Consultant with logistics, order management, and claims expertise—bringing fast resolutions and international customer value.

Italy

Message

What I'm looking for

I’m looking for a customer-focused role where I can own order cycle coordination, support sales, and resolve issues end-to-end—leveraging intercultural communication, strong logistics/order management, and continuous process improvement.

I’m a business-oriented professional with a Master’s degree in Languages for Business and International Cooperation. I combine international experience across Italy, UAE, and Portugal with a strong focus on customer outcomes and process clarity.

In Sales Support & National Accounts, I managed the full order cycle—processing commercial orders, verifying accuracy, coordinating logistics shipments, drafting quotes, negotiating contract terms, and building long-term B2B relationships.

I also bring strong customer-facing and problem-solving capabilities. As a Customer Sales Consultant, I handled high-end corporate and First Class inquiries, drove upselling/cross-selling for revenue, and resolved complex complaints with speed and care.

Earlier roles strengthened my structured approach: I managed international recruitment end-to-end, and as an Insurance Claims Manager I investigated claims, audited documentation, negotiated settlements, and streamlined procedures while maintaining satisfaction scores. Today, I also work as a Freelance AI Content Reviewer, evaluating coherence, accuracy, and quality.

Experience

Work history, roles, and key accomplishments

Current

Freelance AI Content Reviewer

Current

Outlier

Apr 2024 - Present (2 years 2 months)

Performed critical review of AI-generated content to ensure coherence, accuracy, and quality against defined standards.

AI Content Review Quality Assurance Coherence Evaluation Content Quality Assessment Standards Compliance Fact Checking Technical Writing

Receptionist - Hotel

Relais Villa Corallo

Jun 2025 - Oct 2025 (4 months)

Managed end-to-end reservations (check-in/check-out, room assignment, invoicing) using hotel PMS. Provided luxury guest relations for international visitors and resolved requests promptly to maintain customer satisfaction.

Reservation Management Hotel PMS Guest Relations Invoicing Check Out Room Assignment Luxury Hospitality

Sales Support & Accounts

Nautic Sales and Marketing

Feb 2024 - Dec 2024 (10 months)

Processed and verified commercial orders, managed system entries, and resolved data discrepancies. Coordinated logistics providers for shipments and delivery issues, while supporting B2B sales through quote drafting, contract negotiations, and national account pipelines.

Order Management Sales Pipeline Quote Drafting Contract Negotiation Logistics Coordination Data Verification

Customer Sales Consultant

Emirates

Nov 2022 - Jan 2024 (1 year 2 months)

Managed corporate customer inquiries, bookings, and complaints for First Class passengers. Promoted airline services to drive upselling and cross-selling, and resolved complex issues with timely conflict resolution.

Corporate Booking Support Complaint Handling Conflict Resolution Upselling Cross selling Customer Retention Service Sales

International HR Recruiter

Sitel Group

Nov 2019 - Nov 2022 (3 years)

Handled end-to-end international recruitment, including drafting multilingual job ads, sourcing, and supporting candidate onboarding. Conducted LinkedIn and job-board headhunting, performed CV screening, led phone/video interviews, and coordinated scheduling with department stakeholders.

Multilingual Job Ads CV Screening Interview Scheduling

Insurance Claims Manager

Sitel Group

Nov 2018 - Oct 2019 (11 months)

Managed complex insurance claims for Airbnb, covering property damage, personal injury, and liability. Investigated claim validity, audited documentation, negotiated settlements with insurers, and streamlined claims processes while maintaining high satisfaction scores.

Insurance Claims Handling Documentation Review Property Damage Claims Personal Injury Claims Liability Claims Process Improvement Customer Satisfaction