I lead customer-facing operations across 20+ short-term rental properties in Florence, supporting 100–150 international guests and more than 40 reservations each week.
At Tuscany Cleaning & Property Services and Florence Private Place, I handle daily English-language support across email, phone and messaging, from check-in assistance and technical issues to complaints and urgent situations. My work has contributed to continuous Airbnb Superhost status with 4.8+/5 ratings and Booking.com scores of 8.7+/10.
I coordinate teams of up to five people and work closely with cleaning, maintenance and external providers to resolve issues quickly. I manage reservations and workflows in Hostaway, Italianway and Cross-Booking, and independently evaluate software for daily operations.
As a freelance Digital Marketing & Client Services Specialist, I managed end-to-end relationships for six real estate agencies, using HubSpot and GoHighLevel to support acquisition, onboarding, service delivery, reporting and retention. I bring hands-on CRM, automation and client communication experience to customer-focused operations.
