Massimo Melis

Manage the full guest lifecycle remotely for a short-term rental portfolio, handling pre-stay inquiries, booking management, in-stay issue resolution, and post-stay follow-up across major channels. Coordinate cleaning, maintenance, and check-in/check-out teams and maintain high guest satisfaction ratings.

Run day-to-day food and beverage operations including supplier negotiation, inventory control with POS-integrated systems, and daily cash reconciliation with reporting to ownership. Lead staffing/rotas, act as first escalation point for service issues, and maintain consistent customer experience across shifts.

Manage B2C and B2B customer relationships from needs analysis through tailored quotes and follow-up to closing. Support inventory control, supplier coordination, and returns management while maintaining customer data and an active sales pipeline.

Provided executive support to the company director, managing diary and priorities and coordinating across departments. Produced meeting minutes and supported stakeholder communication with cross-functional partners.

Progressed from front-line roles to General Manager with full ownership of customer experience in high-volume restaurant environments, including service standards and on-the-spot complaint resolution. Recruited, onboarded, trained, and managed multicultural teams, and drove commercial KPI monitoring and corrective action plans.

Provide social media consulting and content creation, plus short-term rental and operations consulting for local businesses. Available for permanent positions and structured freelance engagements.

Completed a five-year upper secondary education programme in Cagliari, Italy. Followed continuous on-the-job training over 10+ years in high-volume international environments, including customer service and operational leadership.