Open to opportunities

Simona Fossati

@simonafossati

E-commerce Operations & Success Specialist | Shopify & Wellness Niche Remote Asynchronous Systems, Shopify Management, & Holistic Brand Growth

Italy

Message

What I'm looking for

I’m looking to lead Shopify-powered e-commerce operations—owning inventory and async workflows—while partnering closely with clients to deliver excellent customer success in wellness and lifestyle brands.

Temporarily in Italy and moving to SEA by October 2026

PROFESSIONAL SUMMARY Systems-oriented Operations Specialist with 10+ years of experience bridging the gap between digital retail and customer success. Expert in managing asynchronous workflows for wellness brands, specializing in the "Integrator" role—owning the backend (Shopify, inventory, tech stacks) while maintaining high-touch client connection. U.S. Citizen offering "Follow the Sun" operational support for US/EU-based brands.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Operations Lead

Current

La Bottega Di Una Volta / Ricette In Barattolo

Jan 2026 - Present (3 months)

Architecting end-to-end Shopify store setup, including product architecture and digital catalog organization for a seamless day-one customer experience. Coordinating digital merchandising and cross-platform content to align social presence with e-commerce inventory.

Shopify Product Catalog Management Inventory Management Digital Merchandising SOP Development

Current

Social Media Manager & Growth Lead

Current

HTF - Heal Transform Flourish

Jan 2017 - Present (9 years 3 months)

Drove +800% increase in content views and +600% engagement growth within 3 months for a wellness-focused client. Built an organic audience of 4.5K+ followers with 13K+ monthly views and increased reach to 61% non-follower audiences through content repurposing.

Social Media Strategy Instagram LinkedIn Content Repurposing Community Engagement Audience Growth Content Analytics

Remote Customer Success Specialist

OnePilot

Jan 2023 - Jan 2025 (2 years)

Optimized daily workflows for 40–70+ international e-commerce interactions while maintaining 95%+ CSAT in a fast-paced remote environment. Drove rapid SOP adoption across multiple brand voices and used AI-assisted knowledge bases to improve resolution efficiency and accuracy.

& Customer Success Zendesk Gorgias SOP Development Asynchronous Communication CSAT Management Workflow Optimization

Operations & Client Education

Mana Healing CBD

Jan 2015 - Jan 2017 (2 years)

Managed complex order processing and returns while ensuring strict policy compliance. Improved customer retention by 20% through proactive product education and follow-up strategies.

Order Processing Returns Management Policy Compliance Customer Education Retention E Commerce Operations