loris francoletti

Managed online and phone bookings, significantly improving foreign guest feedback by 30%. Oversaw staff shifts and managed supplier relations and orders.

Provided exceptional guest relations, offering information and assisting with requests. Trained staff to elevate service levels and implement higher standards.

Volunteered as an English teacher, instructing students aged 6 to 25. Developed and delivered engaging lessons to diverse age groups.

Handled client reservations via phone and email, ensuring smooth booking processes. Provided training to new hires and managed supplier orders.

Interacted with RV owners and renters through various channels, providing personalized onboarding services. Collaborated with internal teams to update website content and procedures.

Created compelling content for social media platforms and the company website. Planned, produced, and edited videos and photos, including interviews with Erasmus+ participants.

Guided sellers through the account launch and onboarding process, providing recommendations to maximize revenue. Collaborated with various departments to resolve seller issues and mentored new hires.

Investigated suspicious merchant activity to mitigate risks to Amazon buyers and merchants. Conducted deep dives into risk-related escalations and communicated findings to internal departments.

Provided prompt and efficient technical support to sellers via phone, email, and chat, addressing sensitive payment and account suspension issues. Liaised with sales teams to provide leads and supported the launch of Amazon Italy.

Served as Personal Assistant to the art director, organizing and attending client meetings. Developed business through phone calls and emails, managed a team of three, and handled production logistics.

Managed pre and post-reservation inquiries and sales requests via phone and email. Acted as a liaison between guests and hotels to resolve complaints effectively.

Sourced new features and exhibitors, generated leads, and developed business for the sales department. Assisted the event manager in all aspects of show and launch party coordination, liaising with 140 exhibitors.

Completed studies at a Linguistic High School, focusing on language education.

Completed a course on the fundamentals of digital marketing, covering various aspects of online marketing strategies and tools.

Obtained a TEFL certification, completing 140 hours of training to teach English as a foreign language.

Pursued a degree in Political Science, gaining knowledge in political systems, international relations, and public policy.

Activities and societies: International course Erasmus Toulouse (France)

Participated in an International Erasmus program, focusing on communication studies.