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Vitale Picascia

@vitalepicascia

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I support customers, documentation, and technical projects across hospitality and industrial environments.

Italy

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What I'm looking for

I'm looking to create value for customers, understand their needs, and contribute to business growth in dynamic industrial and commercial environments.

I've supported customers and business partners across hospitality, travel, and technical service environments, resolving issues by phone and email while keeping service responsive and professional.

At Expedia Group, I provided B2B customer support, onboarded new clients, and handled payout disputes using CRM tools and real-time screen sharing. I also worked as a Technical Support Representative at Teleperformance, troubleshooting software and hardware issues for mobile-device customers in a fast-paced multinational setting.

At Fabbri Family Village, I managed guest check-ins and check-outs, shared local and hotel information, resolved complaints with empathy, and coordinated with housekeeping and other departments.

More recently, I supported technical documentation at Tweddle Group Italia and IT consulting projects at GM Informatica. I've contributed to manuals revision and writing, back-office activities, prototype development, and technical drawing and modelling with AutoCAD and Autodesk Inventor.

Experience

Work history, roles, and key accomplishments

Internship – IT Consulting & Project Support

GM Informatica

Jun 2025 - Aug 2025 (2 months)

Completed a curricular internship in a small IT consulting laboratory:
-Handled back-office tasks and provided organizational support.
-Assisted in the design and development of simple prototypes to be produced with 3D printing.
-Gained hands-on experience with AutoCAD and Autodesk Inventor for technical drawing and modeling.

Autocad Autodesk Inventor 3D Printing Modeling

Internship – Technical Documentation Support

Tweddle Group Italia

Apr 2025 - May 2025 (1 month)

-Assisted in back-office activities related to technical documentation.
-Supported the revision, editing, and writing of manuals for companies in the mechanical engineering and industrial automation sectors

Technical Documentation Editing Writing Mechanical Engineering Industrial Automation

Guest Service Agent

Fabbri Family Village

Jun 2024 - Aug 2024 (2 months)

-Managed check-in and check-out procedures
-Provided information on hotel services, amenities, and local attractions
-Resolved guest issues and complaints with professionalism and empathy
-Coordinated with housekeeping and other departments to meet guest needs.

Customer Service Hospitality Problem Solving Coordination

Lodging Partner Associate

Expedia Group

Feb 2022 - Jan 2023 (11 months)

B2B customer service:
- inbound customer support (phone/email) and using screen sharing tools to resolve issues in real time
- onboarding of new clients
- payout disputes

CRM Customer Service B2B Phone Support Email Support Onboarding Dispute Resolution

Salute e benessere

Career Break

Aug 2020 - Jan 2022 (1 year 5 months)

Break from work due to COVID emergency

Technical Support Representative

Teleperformance

Jan 2020 - Jul 2020 (6 months)

-Front-end CS dealing with clients of mobile devices (smartphone/tablet/laptop) world leader
-Inbound Phone/Email contacts in high paced multinational environment
-Software and Hardware troubleshooting

Troubleshooting Customer Service Phone Support Email Support Software Hardware

Education

Degrees, certifications, and relevant coursework

Fondazione ITS MAKER ACADEMY

Progettazione tecnologica avanzata

2024 - 2025

Gained knowledge of CAD (Computer-Aided Design) and CAM (Computer-Aided Manufacturing) software and developed understanding of industrial automation concepts and prototype design workflows.