At Blue Vacanze Travel Agency, I assisted customers with travel enquiries, reservations, booking changes, cancellations, and other travel-related requests. I responded through digital and service channels, resolving customer issues where possible and escalating complex cases when needed.
Previously, at Transcosmos Hungary, I provided technical and customer support to Ryanair customers in a high-volume international contact-centre environment. I helped with technical issues, account problems, service enquiries, and troubleshooting.
Since January 2025, I’ve contributed to freelance AI projects by evaluating AI-generated responses and digital content against project guidelines, accuracy requirements, and quality standards. I also work on data annotation, content review, information verification, and quality assurance.
I conduct online research to assess accuracy, relevance, and consistency, and manage my remote workload to meet project deadlines. I’m studying for an M.Sc. in Resource Economics and Sustainable Development at the University of Bologna.
