Open to opportunities

Karen Day

@karenday

Message

Multilingual professional with expertise in customer operations and support.

Italy

Message

What I'm looking for

I am looking for a remote position that values collaboration and offers opportunities for growth in customer operations.

I am a multilingual professional with over 4 years of experience in customer service, operations, and consulting roles across international environments. My journey has equipped me with a proven ability to deliver seamless client experiences and manage cross-functional processes effectively. I thrive in fast-paced teams and am adept at problem-solving and process optimization.

In my recent role as an Operational Consultant at Safeguard Global, I supported HR and payroll compliance operations for global accounts, documented operational procedures, and collaborated with international teams to streamline workflows. My experience as a Receptionist at Hotel Due Fiumi further honed my skills in managing front desk operations and ensuring customer satisfaction through effective communication in multiple languages.

Experience

Work history, roles, and key accomplishments

Receptionist

Hotel Due Fiumi

Feb 2024 - Mar 2025 (1 year 1 month)

Managed daily front desk operations including check-in/out, reservations, and guest assistance. Resolved customer issues effectively, focusing on satisfaction and retention, while coordinating with housekeeping and maintenance teams to ensure service quality.

Customer Service Reserving Guest Service Problem Solving Team Coordination

Operational Consultant

Safeguard Global

May 2021 - Aug 2023 (2 years 3 months)

Supported HR and payroll compliance operations for global accounts, documenting procedures and tracking progress. Collaborated with international teams to streamline workflows, minimize risks, and ensure SLA delivery using internal systems.

HR Compliance Payroll Operations Process Optimization Risk Management Reporting SLA Management Zendesk Salesforce

Sales Consultant

Autodoc

Apr 2019 - Feb 2022 (2 years 10 months)

Advised customers on car parts and technical specifications, handling inbound calls and online requests in multiple languages. Maintained updated product knowledge and supported upselling efforts to enhance sales performance.

Product Knowledge Inbound Sales Upselling Customer Relationship Management Technical Sales

Education

Degrees, certifications, and relevant coursework

Synergy Financial-Industrial University

Bachelor ’s in Organizational Psychology, Organizational Psychology

Studied organizational psychology at Synergy Financial-Industrial University. Gained knowledge in human behavior within organizations, focusing on improving workplace dynamics and productivity.