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Riccardo Simonetti

@riccardosimonetti

Customer service specialist at Apple, supporting customers with product questions, purchases, orders, and technical issues.

Italy

Message

At Teleperformance, I provided customer support for Apple by phone, email, and chat, helping individual customers and business clients with pre-sales and post-sales questions, technical issues, purchases, and orders.

I've also supported customers using Vodafone and Fastweb services, moderated content for TikTok, Facebook, and Instagram, and assisted coaches and players at AEL. I speak Italian, English, Spanish, French, and Portuguese.

Experience

Work history, roles, and key accomplishments

Apple E-Commerce Consultant

Teleperformance

May 2025 - Jul 2026 (1 year 2 months)

Provided customer support for Apple through phone, email, and chat channels, offering pre-sales and post-sales assistance as well as technical support, handling inquiries regarding Apple products and services, technical issues, purchases, and orders for individual and business clients.

Content Moderator

TaskUs

Oct 2024 - May 2025 (7 months)

Reviewed and moderated content published on Facebook and Instagram, analyzing videos and multimedia materials to ensure compliance with company policies and platform guidelines, identifying potential violations and assessing content against established standards.

Content Moderator

Teleperformance

Nov 2023 - Sep 2024 (10 months)

Reviewed and moderated content published on TikTok, analyzing videos and multimedia materials to ensure compliance with company policies and platform guidelines, identifying potential violations and assessing content against established standards.

Summer Volleyball Camp with AEL

AEL Volleyball

Jun 2023 - Aug 2023 (2 months)

Contributed to the organization and management of a volleyball and beach volleyball summer camp for girls aged 18 and under, supported coaches during sporting activities, translated instructions in real time, and participated in training sessions as a sparring partner.

Coach Assistant / Sparring

AEL

Aug 2022 - May 2023 (9 months)

Supported the coach of a women's volleyball team by translating instructions into English in real time, participated in training sessions as a sparring partner, and provided personal training sessions focusing on physical conditioning and athletic performance.

Inbound Call Center Operator

Concentrix

Jan 2022 - Dec 2022 (11 months)

Handled inbound calls on behalf of Fastweb, assisting customers with technical and administrative issues related to mobile phone and home internet services, identifying potential solutions and helping resolve reported problems.

Inbound Call Center Operator

Randstad

Jan 2021 - Dec 2022 (1 year 11 months)

Handled inbound calls on behalf of Vodafone, assisting customers with technical and administrative issues related to mobile phone and home internet services, identifying potential solutions and helping resolve reported problems.

Visitor Assistant

Art Work

Aug 2019 - Dec 2019 (4 months)

Welcomed tourists at churches and museums, providing information about historical, artistic, and cultural landmarks and assisting visitors throughout their visits.