Sergio Tamagnini

Provide customer service and technical support for EV charging companies, addressing client issues and troubleshooting charging sessions. Manage customer queries and collaborate with technical teams to improve service.

Conducted market research in English, Spanish, and Italian on international products and services. Managed data collection, assistance ticket creation, and archiving.

Coordinated private and group tours across Europe, managing bookings for guides, transportation, and cultural sites. Supported sales team and monitored tours in real-time.

Conducted market research in English and Italian regarding purchasing and usage habits. Managed data collection and gathered feedback for multinational corporations.

Provided technical and administrative support to ACEA Luce & Gas clients via telephone. Managed inbound calls, data collection, and ticket creation.

Provided technical and administrative assistance to Sky Italia clients via telephone. Handled billing, troubleshooting, and back-office support.

Provided customer service, collected personal data for surveys, and recorded voice commands for AI systems. Conducted market research for Trenitalia and other companies.

Assisted in computer literacy courses focusing on Windows and Microsoft Office. Provided communication support as a volunteer.

Interpreted for video conferences and translated technical documents for humanitarian projects. Narrated tutorial videos and managed office tasks.

Completed AS and A Level studies under the Cambridge International curriculum.

Earned European certification as a Sound Technician, with skills in mixing, mastering, audio editing, composition, and dubbing.