At Amazon Development Center India Pvt. Ltd., I supported associates as a Subject Matter Expert during transition and nesting, providing real-time floor support and mentoring.
I conducted quality audits across chat, email, and international voice interactions, then shared structured feedback on trends and coaching gaps. I also served as a Department-Specific Trainer, delivering training sessions for new hire batches.
I handled complex customer queries across Amazon services and supported marketplaces in North America, the UK, Singapore, and Australia. I also contributed to process improvement initiatives and standard operating procedure updates.
