Amit Mandal
@amitmandal1
Brand & VAT Specialist with strong process improvement and data-driven customer focus.
IndiaWhat I'm looking for
I am a dedicated professional seeking an opportunity to use my experience and education to help a company succeed. I focus on planning smart strategies, finding innovative solutions, and achieving great results.
In my current role as a Senior SPS Associate at Amazon, I apply my strengths in process improvement, troubleshooting, and data-driven decision making to help teams perform at their best. Earlier, I worked as a Senior Process Associate from 2015 to 2018 and built a solid foundation in structured, outcome-focused execution.
I bring leadership and collaboration to every engagement. I’m passionate about fostering growth, improving processes, and encouraging teamwork, using leadership and team development to guide and inspire others toward success.
With my background in B.Com (Hons.) and my emphasis on Data Analysis and Interpretation, I combine analytical thinking with strong customer relationship management to drive measurable impact. I am excited to bring my strategic mindset, advanced troubleshooting skills, and process expertise to a company that values improvement and results.
Experience
Work history, roles, and key accomplishments
Serving as a Senior SPS Associate at Amazon (2022–present), supporting ongoing operations with a focus on process improvement. Applies leadership, data-driven thinking, and customer support skills to drive better outcomes.
Worked as a Technical Support Engineer at HP Inc (2021–2022), performing advanced troubleshooting and diagnostic support. Delivered customer assistance using strong problem-solving and diagnostic skills.
Worked as a Shipping Associate at Amazon (2020–2021), supporting fulfillment/shipping operations and customer-focused service. Used CRM and effective communication to help resolve issues and maintain smooth workflows.
Worked as a Senior Process Associate at Wipro (2015–2018), supporting process operations while applying data analysis and CRM skills. Contributed to process improvement and teamwork through strong communication and leadership.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Bachelor of Commerce (Honours), Commerce
Completed a B.Com (Honours) at the University of Calcutta. Built skills in data analysis and interpretation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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