Open to opportunities

Vishal User

@vishaluser17

Customer Support Advisor with 1 year of email support experience, skilled in technical troubleshooting and escalation handling.

India

Message

What I'm looking for

I’m seeking remote, hourly-contract opportunities where I can handle customer queries via email, troubleshoot technical issues, and resolve cases quickly. I’m comfortable working US/Europe time zones and focused on clear communication and high customer satisfaction.

I’m a Customer Support Advisor with 1 year of experience in Email Process at Tech Mahindra. I handle customer queries with accuracy and professionalism while maintaining high-quality communication standards.

I assist clients with technical troubleshooting and service-related guidance, ensuring timely resolutions. I maintain detailed logs of customer interactions and escalate complex issues to the appropriate teams.

In my role, I processed 50+ customer queries daily via email and focused on reducing response time to achieve high customer satisfaction. I’m disciplined, detail-oriented, and consistently manage my time to stay effective under pressure.

I’m now seeking remote opportunities with hourly contracts. I’m flexible to work in US/Europe time zones and I’m a quick learner who adapts fast to new tools and processes like Zendesk, Freshdesk, and Salesforce.

Experience

Work history, roles, and key accomplishments

Customer Support Advisor

Tech Mahindra

Jan 2025 - Jan 2026 (1 year)

Handled 50+ customer email queries daily with accuracy and professionalism, providing service-related guidance and technical troubleshooting. Maintained interaction logs and escalated complex issues to the appropriate teams to achieve timely resolutions and high customer satisfaction.