Open to opportunities

Prince Dabola

@princedabola

Message

Customer-focused BPO professional with strong communication and problem-solving skills.

India

Message

What I'm looking for

I am looking for a customer-facing role in a collaborative, process-driven company where I can apply my communication skills, improve customer satisfaction, and grow professionally.

I am a motivated customer service professional with over 14 months of hands-on experience at Tech Mahindra, where I handled inbound and outbound queries, assisted with billing and service requests, and maintained high customer satisfaction scores.

I have developed strong verbal and written communication in English and Hindi, active listening, problem-solving, time management, and adaptability while working rotational shifts in a fast-paced environment.

I am recognized for punctuality, teamwork, and accuracy, and I am seeking opportunities to contribute to client service excellence and process improvement while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Tech Mahindra

Handled inbound and outbound customer queries for 14 months, resolving billing and service issues while maintaining high customer satisfaction and adherence to quality standards.

Customer Service Query Resolution Communication Problem Solving MS Office Time Management