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Anthony Stalin

@anthonystalin

Customer support executive across international processes who handled 50–70 daily healthcare chats and resolved patient queries at Orange Health Labs.

India

Message

What I'm looking for

I'm seeking a permanent work-from-home role across India. I'm available immediately and open to up to three months of on-site training followed by remote work, or hybrid roles. I'm flexible on day and evening shifts, and on night shifts for remote or hybrid roles.

At Orange Health Labs, I handled 50 to 70 chats a day, along with emails, resolving patient queries about diagnostic reports. I also owned escalation cases end to end and maintained accurate case records.

At IntouchCX, I resolved senior-level email queries and coordinated cases to stay within SLA targets. Earlier, I handled US and Canada customer calls at 24/7.ai and more than 60 daily order-related queries for a US e-commerce account at Tech Mahindra.

Experience

Work history, roles, and key accomplishments

Email Support Senior Consultant

IntouchCX

Apr 2026 - Aug 2026 (4 months)

Resolved senior-level email queries, prioritizing and coordinating cases to stay within SLA targets. Maintained accurate case documentation and process compliance in a high-volume non-voice queue.

Email Support Ticket Management SLA Adherence Case Documentation Process Compliance

Customer Support Executive (Chat & Email)

Orange Health Labs

Aug 2025 - Dec 2025 (4 months)

Handled 50 to 70 chats a day, along with emails, resolving patient queries about diagnostic reports. Owned escalation cases end to end, ensuring timely resolution and accurate case records.

Live Chat Email Support Escalation Handling Case Documentation Process Compliance

HR Coordinator

MindClick Technologies

Jan 2025 - May 2025 (4 months)

Maintained candidate database and recruitment trackers in Excel and Google Sheets. Coordinated walk-in candidates and supported joining formalities, employee files, attendance, and leave records.

Excel Google Sheets Recruitment HR Coordination Employee Records Attendance Management

Senior Consultant

24/7.ai

Jun 2024 - Sep 2024 (3 months)

Handled voice calls from US and Canada customers for the Best Buy account in a sales-based support process.

Voice support International Customer Support Sales Support

Customer Support Executive - International Process

Tech Mahindra

Oct 2023 - May 2024 (7 months)

Handled an average of 60+ order-related queries a day for a US-based e-commerce account via voice and email. Managed escalations to timely, accurate resolution within quality standards.

Voice support Email Support Escalation Handling Quality Standards Cross Functional Communication