Open to opportunities

Indhuja Achu

@indhujaachu

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Dedicated Customer Support Specialist with a commitment to satisfaction.

India

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What I'm looking for

I am looking for a role that allows me to grow in customer support, focusing on enhancing customer satisfaction and resolving issues effectively.

I am a dedicated and empathetic Customer Support Specialist with a strong background in delivering exceptional service. My experience at Tech Mahindra has equipped me with the skills to manage high-volume support requests efficiently while maintaining a positive attitude. I pride myself on my ability to resolve customer inquiries effectively, ensuring their satisfaction with every interaction.

Throughout my tenure, I have provided timely support through various channels, including phone, email, and chat. I have diagnosed and resolved technical issues related to products and services, collaborating with internal teams to deliver quick solutions. My commitment to staying updated on Ecommerce products allows me to proactively assist customers, contributing to a seamless experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Tech Mahindra

Jul 2024 - Present (11 months)

Provided timely and effective support to customers through various channels, ensuring high levels of satisfaction. Diagnosed and resolved technical issues, collaborating with internal teams for quick solutions. Maintained accurate records of customer interactions and contributed to process improvements.

Customer Support Technical Support Communication Problem Solving CRM Documentation HTML CSS Analytical Skills MS Office

Current

Customer Support Associate

Current

Tech Mahindra

Jul 2024 - Present (11 months)

Provided timely and effective support to customers through various channels, including phone, email, and chat. Diagnosed and resolved technical issues, maintained accurate records of customer interactions, and contributed to process improvements.