somya baloni
@somyabaloni
Customer service professional delivering high-quality outbound support and troubleshooting.
IndiaWhat I'm looking for
I am a dedicated, detail-oriented customer service professional with a diploma in Computer Engineering and hands-on experience in outbound support. I have worked in a high-volume environment handling 100+ outbound calls daily, providing product information, technical troubleshooting, and timely responses to customer inquiries.
At Tech Mahindra (Flipkart process), I consistently exceeded key performance indicators, achieved a 90% customer satisfaction score, and contributed to improved customer retention through accurate CRM use and clear email/SMS follow-up.
I bring strong communication skills, a focus on quality and efficiency, and a commitment to delivering outstanding end-user support that helps teams meet service goals.
Experience
Work history, roles, and key accomplishments
Associate Customer Support
Tech Mahindra Limited
Sep 2024 - Mar 2025 (6 months)
Managed 100+ outbound calls daily for the Flipkart process, achieving a 90% customer satisfaction score and consistently exceeding KPIs for call quality and length while improving customer retention.
Education
Degrees, certifications, and relevant coursework
Kasturba Institute of Technology
Diploma in Computer Engineering, Computer Engineering
2017 - 2020
Completed a three-year diploma program in computer engineering focusing on foundational computing concepts and practical technical skills.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring somya?
You can contact somya and 90k+ other talented remote workers on Himalayas.
Message somyaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
