Shaurya Tyagi

I’m a customer-focused Technical Support and CRM professional with hands-on experience supporting USA clients and improving day-to-day service outcomes. I handle 12–20 clients daily, providing tech support, troubleshooting, and live engagement over call and video chat while maintaining strong rapport and resolution quality.

At Tech Mahindra (Verizon US), I de-escalate and comfort irate clients, manage escalations, and pitch product/service upgradation—successfully achieving 1–5 sales daily. I’m known for professionalism, empathy, and strong follow-through, using CRM operations and customer-focused communication to keep interactions efficient and effective.

Previously at Technopoint Solutions, I handled 40+ inbound calls daily, maintained CSAT scores above 90%, and collaborated on process improvements that reduced response time by 10% and improved first-call resolution. I bring BBA grounding, advanced English fluency, and a practical toolkit across Microsoft Office (Excel, Word, PowerPoint, Outlook), scheduling/calendar management, and data entry/record keeping.