Virgil Dagrou

I am a dynamic customer service specialist and AI trainer with extensive experience in content writing and language translation. I blend empathy with process-driven approaches to resolve challenges and improve user satisfaction.

My background includes roles as a French Language Specialist (AI Trainer) and freelancer on platforms like Upwork, where I produced content, ghostwriting, and translation work between English and French. I have supported processes such as General Bill Shell and Videogen GP, and worked with tools including Word, Salesforce, and oTranscribe.

I have hands-on customer-facing experience in sales, after-sales service, appointment planning, and restaurant management through roles at Concentrix, Deliveroo, Back Market, and other service providers. I meet deadlines consistently and prioritize clear communication and high-quality deliverables.

I am committed to leveraging my language skills, AI training expertise, and customer service excellence to contribute to organizational growth and operational improvements.