At AGT (AFRICAN GAMING TECHNOLOGY), I contributed to launching and structuring the Customer Service Department, including designing processes and configuring the CRM. I also supported QA testing and the onboarding, coaching, and development of Customer Service Advisors.
At Betclic Africa, I supported operations management, mentored and onboarded Customer Advisors, and monitored service quality and operational KPIs. Earlier, I delivered customer support across African markets and helped customers with betting products and processes.
Across roles at Yango Delivery Africa, ANKA, BACK MARKET FR & UK (WEBHELP), and EMICIV FRANCE, I supported customers and sales across international markets. At Webhelp, I led a team of 5 advisors and achieved a 60% increase in team performance in less than one month through targeted coaching and performance management.
