Looking for a job

Irika Anoh

@irikaanoh

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Bilingual Customer Support Agent at Betclic Group, resolving customer issues by email and chat.

Côte d'Ivoire

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What I'm looking for

I'm ready to bring my experience to a new role focused on service excellence.

At Betclic Group, I resolve customer inquiries, complaints, and other issues by email and chat. I also guide customers through product features, usage, and troubleshooting.

At Webhelp Abidjan, I supported English- and French-speaking customers of a refurbished products company, followed up on requests, and contributed to customer retention and satisfaction surveys.

At Webhelp Abidjan, I analyzed logistics transactions, blocked fraudulent orders, and supported transaction security. I also worked on data analysis and compliance reviews of legal documents.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Support Agent

Current

Betclic Group

Feb 2024 - Present (2 years 9 months)

Resolved customer inquiries, complaints, and problems efficiently via email and chat. Provided service guidance and ensured customer satisfaction to build trust and support brand loyalty.

Customer Support Email Support Live Chat Product Knowledge Troubleshooting Customer Satisfaction

Logistics Fraud Analyst Support

Webhelp Abidjan

Mar 2023 - Nov 2023 (8 months)

Analyzed transactions, blocked fraudulent orders, and made transactions more secure. Performed data analysis and compliance study of legal documents.

Data Analysis Fraud Detection Compliance ChatGpt IdentityNow

Bilingual Customer Support Agent

Webhelp Abidjan

Jun 2021 - Mar 2023 (1 year 9 months)

Provided customer care for a refurbished products company to English and French customers. Handled customer retention, standard and technical assistance, requests follow-up, and generated satisfaction surveys.

Customer Support Bilingual Support Customer Retention Technical assistance Survey Creation