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Helen Oliseh

@helenoliseh

Customer Support & Retention Specialist at Phoenix Lead Company, qualifying client inquiries and forwarding relevant leads.

Côte d'Ivoire

Message

At Phoenix Lead Company, I manage client touchpoints across email and phone, conduct outbound follow-ups, and qualify inquiries for referral to the appropriate team. I also maintain CRM records and write client correspondence in English and French.

At LightVerse International School, I managed parent and client communications and coordinated meeting schedules and follow-ups. I rebuilt the document filing system, cutting administrative processing time by 25–30%, and monitored budget records and expense data.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Retention Specialist

Current

Phoenix Lead Company

Mar 2025 - Present (1 year 7 months)

Manages 70+ daily client touchpoints across email and phone, conducts outbound follow-ups to qualify inquiries, and maintains CRM records with precision. Produces bilingual correspondence in English and French and consistently meets weekly SLA targets.

CRM Data Entry Outbound Communications Lead Qualification Bilingual (English French)SLA Management Remote Collaboration

Receptionist / Administrative Support

Allied Gold Mining

Jan 2025 - Mar 2025 (2 months)

Managed front-desk operations in a high-security environment, coordinating 40-50+ daily visitor and contractor interactions with zero access control incidents. Handled all communications and enforced strict documentation and access protocols.

Front Desk Operations Visitor Management Communication Skills Documentation Access Control

Customer Service & Administrative Officer

LightVerse International School

Jan 2019 - May 2024 (5 years 4 months)

Managed end-to-end client and parent communication in English and French, coordinated meeting scheduling and action tracking, and rebuilt the document filing system cutting processing time by 25-30%. Monitored budget records and compiled expense data.

Customer Service Bilingual (English French)Scheduling Document Management Budget Monitoring Administrative Support