At Concentrix, I evaluate customer interactions for Samsung France against quality standards and coach a team of 20 to 25 advisors through daily debriefs and individual follow-up.
I design and deliver monthly training and team motivation challenges. I track the quality framework, identify gaps, and report on the link between quality and customer satisfaction.
Previously, as a Technical Assistant (Samsung) at Webhelp, I provided remote technical support and after-sales maintenance, documented recurring cases, and escalated complex ones. I also worked as an Assistant Manager at Memory Driving School, supporting visitors and handling administrative follow-up.
