David Ilako
@davidilako
Detail-oriented Lingala language specialist enabling accurate multilingual AI training and translation.
What I'm looking for
I'm passionate about languages. Since my childhood, I've always been at ease with learning new languages. This path led me to learn English, and to this day, we've never parted ways.
Due to my mastery of Shakespeare's language, I had many opportunities. The position I'm currently occupying as a Technical Customer Service Agent at Waricel is just one among the list of what the English language has helped me achieve. More than just the language, I'm passionate about the culture and the impact of this language on people's lives.
I'm currently learning other languages to add them to those that I already master (French,English,Lingala). I truly believe that being a polyglot is a tremendous accomplishment and therefore it opens countless doors to he or she who can become one!
So I'm hitting the road to strive towards this goal. But at the same time, I'm trying to help people by providing the best customer service available in different languages, whether in French, English, Spanish, or Lingala.
Experience
Work history, roles, and key accomplishments
Lingala AI Trainer
Appen CrowdGen
Jul 2025 - Present (3 months)
Trains and annotates Lingala linguistic data for AI model development, producing high-quality translations and labels to support multilingual language models.
Bilingual Customer Service Agent
Waricel LCC
Aug 2024 - Aug 2025 (1 year)
Delivered bilingual French/English customer support, resolving 50+ inquiries daily with a 98% satisfaction rating and reducing follow-up questions by 30% through clear translations.
Education
Degrees, certifications, and relevant coursework
Université Internationale Claire Fontaine
Bachelor, English and Literature
2019 - 2022
Completed a Bachelor degree in English and Literature focusing on language, literature analysis, and translation practice from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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