violyne vionnah

I am a proactive HR and office management professional with hands-on experience in microfinance banking, sales, and administrative operations. I excel at customer service, account handling, loan support, and sales conversion, consistently maintaining high accuracy in fast-paced environments.

During internships and early roles I supported account opening, KYC compliance, and loan application processing while assisting in financial reporting and outreach initiatives. I have guided customers through product education and onboarding, improving client satisfaction and operational efficiency.

As a sales agent I prospected clients for logbook loans, coordinated vehicle valuations, managed documentation, and followed up to meet targets. I bring strong negotiation, lead-management, and after-sales support skills that helped close deals and build client relationships.

In office management I supervised day-to-day operations, coordinated recruitment and vetting, resolved conflicts, and prepared regular reports for management. I am organized, communicative, and committed to maintaining secure records and ensuring compliance with company policies.