Michelle Mwangi

Handled diverse customer inquiries, resolved complaints, and provided timely assistance as a Customer Service Representative. Managed executive calendars, coordinated meetings, and efficiently responded to emails as a Virtual Assistant, while also updating CRM systems and tracking client engagement.

Managed a loan portfolio exceeding KES 15M, significantly reducing default rates by 20% through diligent financial risk assessment. Initiated outbound calls to promote loan products, conducted credit analysis, and consistently met individual targets for loan conversions and collections.

Streamlined daily business operations, leading to improved efficiency and enhanced customer experience. Managed supplier relationships and oversaw financial and operational performance, successfully introducing cost-saving measures that increased profit margins by 15%.

Provided high-level administrative support to senior management, ensuring smooth daily operations. Organized travel plans, managed meetings, and maintained overall office efficiency, while also handling critical documentation, correspondence, and client scheduling.

Led and trained a sales team, which resulted in a 25% increase in revenue. Developed and implemented customer retention strategies that successfully cut churn by 18%, consistently exceeding monthly sales targets by 10-15%.

Completed secondary education, focusing on a comprehensive curriculum designed to prepare students for higher education and professional careers. Developed foundational knowledge and skills across various subjects.

Completed primary education, building fundamental literacy, numeracy, and critical thinking skills. Engaged in a broad curriculum that laid the groundwork for future academic pursuits.